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Endangered efficiency and service security company known MEXITEL

MEXITEL From birth, their objectives were basically the rows and reduce waiting times for services provided by consulates of Dallas and NY. Under ejecucióny successful operation of the program, it will spread to all consulates and managed to completely abate the problem faced some Mexican embassies in the vicinity of its facilities, namely the presence of long lines of people and therefore the improper sale of places and tokens of attention, the neighborhood claims and product sales street. But even more, has, through the distribution of appointments throughout the working day, manage and control the flow of people reached with a more orderly and efficient, avoiding clusters inside the Consulate and the inherent conflicts arising from this situation. Has generated vital operational information for better planning of the lag in consular work, significantly improving operational picture of the Consulates in major cities. The service has evolved so much, to the point that today we have a team of dual service operators, this means that in addition to supporting phone, have the experience and ability to react immediately and physically travel various consulates in the U.S., in order to give direct support to special events and opening of new services.

"MEXITEL, is the response of the SRE some consulates faced a number of inherent problems given the growth in demand formalities in the U.S. consulates in Mexico: long lines at consulates around, and point of sale locations;
food vendors and neighborhood complaints. In this situation, in 2006, the Ministry of Foreign Affairs (SRE) in conjunction with Toptel put in place, as a pilot, a call center to meet the demand for passports and consular plates, where E hese two more documents issued by the consulates of Mexico in the United States through a toll free number for the user, through which it provides information on requirements for issue exchange of these two documents and if the user confirms to have these requirements, you will schedule an appointment (with exact dates and times) for processing. Notably

MEXITEL starts operating at the Consulate of Mexico in Dallas and New York on September 27, 2006. Subsequently, the service is spreading Consulates blocks, up to 52 consulates to date. "

should MEXITEL to continue under the existing terms until such time as the BE can not publish a clear basis and to ensure continuity of service has now been handled. It should also ensure that free competition ensure the best possible price.

The process has raised many concerns and doubts. The companies participating in the tender have been made to SRE hundreds of consultations, which have not been answered today. Given the above, the SRE is further delaying the continuation of the procedure. Under these circumstances can not win the contest.

The contract between the SRE and TOPTEL end on December 31, 2010 due to an extension of validity and MEXITEL Program currently is in the process of bidding. The how they published the rules of this Licitacióny the same content, leaving out several major aspects in the preparation of these bases, which seriously impair MEXITEL service.